A great customer experience isn’t just about efficiency—it’s about how your customers feel at every step.
At Customer Experience Events, we bridge the gap between service and emotion by:
Elevating communication—ensuring every interaction builds clarity, trust, and connection.
Designing customer journeys that feel seamless, intuitive, and emotionally engaging.
Showing teams how to recognize and respond to customer needs with empathy and precision.
Creating a culture of service where every employee understands the power of their role in shaping the customer experience.
The businesses that thrive are those that go beyond transactions and deliver an experience that keeps customers coming back.
Mary Douglas brings you the customer experience. My friends call me "Unity" because I unite communities and businesses.
What wakes me up in the morning? Designing Seamless and Emotionally Engaging Customer Journeys. I am living my Authentic Life.
Testimonial: Mary brought a different approach. She got me out of my own way. Customer service improved. Sales went through the roof. - CMO
